General conditions of Sale

Before placing orders on the website it is necessary to carefully read and accept the General Conditions of Sale set out below.


These General Conditions of Sale have as their object the purchase of Fez®️ products carried out remotely via the telematic network on the website, belonging to SPREDIR SRL, based in Strada della Polveriera, 4 – 65129 Pescara (PE) – VAT number 02242100689 pec Each purchase transaction will be governed by the REGULATION EU 2000/31..


The contracts for the sale of products on the website are considered concluded at the moment in which the purchase order placed by the customer is received from SPREDIR SRL, based in Strada della Polveriera, 4 – 65129 Pescara (PE) – batch IVA 02242100689 pec and the latter accepts it. SPREDIR SRL will promptly send the customer a receipt of the purchase order made by the customer. The customer, by sending his purchase order electronically, declares to have read and accepted these general conditions of contract and undertakes to observe and respect them in his relations with SPREDIR SRL, based in Strada della Polveriera , 4 – 65129 Pescara (PE) – VAT number 02242100689 pec


SPREDIR SRL pursuant to EU 2016/679(GPDR) informs that the personal and fiscal data acquired also verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company’s activity, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations provided for by them.


The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.
Finally, the Customer is required, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the contract conclusion phase.


By sending the online order, the Customer sends SPREDIR SRL a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
SPREDIR SRL will notify the Customer of the acceptance and confirmation of the order.
In particular, SPREDIR SRL will not accept orders:
if the material, at the time of the order, was not available in stock and / or if the customer cannot or does not want to pay using credit cards (Paypal), bank transfer.
It is possible to place an order through the website at the prices and conditions indicated therein.


The customer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical sheets, at the price indicated therein plus the delivery costs specified on the site, the goods may be subject to the payment of import taxes, which are the sole responsibility of the customer.
Before submitting the purchase order, the unit cost of each selected product is summarized, together with the total cost in the event of the purchase of multiple products and the related delivery costs.
Once the purchase order has been forwarded, the customer will receive from SPREDIR SRL an e-mail message certifying the receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of the contract and to the information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site.


The customer can make the payment due by choosing one of the following methods listed:
Payment by credit card: In the event that the consumer intends to pay by credit card, he can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website
Payment by bank transfer in advance: For payments made by bank transfer in advance, payment must be made within three days of sending the order. Any bank charges will be charged to the customer. The shipment of the purchased products will take place only for credited payment. Failure to comply with the 3-day deadline implies the cancellation of the order.


The purchased good, together with the relevant invoice, is delivered by courier to the address specified by the Customer at the time of the online order. Any specific needs must be proposed by the customer to SPREDIR SRL.
SPREDIR SRL guarantees the shipment of the goods within 3 (Three) working days from the date of receipt of the confirmation of the transaction.
In the event of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (SPREDIR SRL).


The products purchased on the website are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated online in the relative descriptive and technical sheets.
SPREDIR SRL is liable to the customer for any lack of conformity existing at the time of delivery of the goods.


The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with SPREDIR SRL, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from the date on which the buyer acquires physical possession of the goods.
The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the website


The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the address of SPREDIR SRL, based in Strada della Polveriera, 4 – 65129 Pescara (PE) – VAT number 02242100689 pec by registered letter with acknowledgment of receipt.
The notice of withdrawal can be sent, within the same term, also by telegram or fax, provided that it is confirmed by registered letter with return receipt within the following 48 hours.
In case of exercise of the right of withdrawal, the communication must be made to the following address:

Strada della Polveriera, 4 – 65129 Pescara (PE)
VAT number 02242100689

If the goods have been delivered, the customer is required to return it to SPREDIR SRL within 14 (fourteen) working days from the date of delivery of the goods.
The goods must be returned to SPREDIR SRL complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. A copy of the electronic order receipt must be attached to the returned product. The costs of returning the goods to SPREDIR SRL are charged to the customer.
If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, SPREDIR SRL is required to reimburse the sums paid by the customer.
In particular, SPREDIR SRL will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 14 (fourteen) days of receipt of the returned goods. This operation will be carried out through the credit card issuing institution of the credit card used for payment or by crediting the sum to the bank account indicated by the customer.
The costs of returning the goods in case of change of mind are entirely borne by the customer.
In the event that the purchased item should be returned even partially damaged, the consumer will be responsible for the decrease in the value of the item.
SPREDIR SRL has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for communication have not been respected. exercising the right of withdrawal.


In the event of total or partial non-payment of the purchase price of the asset, SPREDIR SRL reserves the right to declare pursuant to and terminated this contract by sending a written communication to the customer’s electronic address.


For any complaints or clarifications, the customer must contact the number 0039 085 65664 or the e-mail address The customer will be contacted for clarification within 3 (three) working days from the request.


This contract is regulated by the law EU 2016/679(GPDR).


Although not expressly provided for in this contract, the rules of the law in force apply.